Get in touch

DuckViz is solo-operated by Vikas Awaghade. Every message lands in one inbox. You won't get a ticketing auto-responder — you get a reply.

Product Support

Bugs, usage questions, feature requests, or anything else about using DuckViz.

Questions about credit packs, invoices, EU 14-day withdrawal, or refund requests.

Suspected vulnerabilities or privacy concerns. Please include a proof-of-concept where possible.

We aim to respond to every message within the windows below. Response times are measured in business days (Monday–Friday, IST).

Billing, refund, and EU withdrawal requestswithin 2 business days

Product support and bug reportswithin 3 business days

Security reports and privacy requests (GDPR / CCPA)within 3 business days

Feature requests and general feedbackwithin 5 business days

For invoices, chargebacks, and legal correspondence, DuckViz is operated by:

Operator

Vikas Awaghade (sole operator)

Address

The Orchid, Ivy Estate Road, Wagholi, Pune 412207, Maharashtra, India

Jurisdiction

India (Maharashtra)

GitHub

Most product questions are answered in the documentation. Billing questions are covered in the Refund Policy and Pricing page. Privacy and data-handling questions are covered in the Privacy Policy.

If you've already checked those and still need help — write in. We're small, friendly, and fast.