Terms of Service

Last updated: April 4, 2026

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Welcome to DuckViz. By accessing or using our platform at duckviz.com ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

1. Definitions

  • "DuckViz", "we", "us", or "our" refers to the operator of the DuckViz platform.
  • "User", "you", or "your" refers to any individual or entity accessing or using the Service.
  • "Credits" refers to the virtual currency used to access AI-powered features on the platform.
  • "Data Source" refers to any file, database connection, or API endpoint from which you load data into the platform.

2. Account Registration

Certain features require you to create an account. You agree to provide accurate, current, and complete information during registration and to keep it updated. You are responsible for safeguarding your account credentials and for all activity under your account.

3. Service Description

DuckViz is an AI-powered data analysis and visualization platform. Key characteristics:

  • Client-side processing: Your data files (CSV, Excel, JSON, XML, logs) are processed entirely within your browser using DuckDB-WASM. Raw data is never uploaded to our servers.
  • AI features: When you use AI-powered features (widget recommendations, key insights, report generation, presentation generation), only your data schema and metadata are sent to our AI providers. Actual row-level data stays in your browser.
  • Dashboards and visualizations: AI recommends visualizations from 50+ chart types and builds interactive drag-and-drop dashboards. You may create multiple named dashboards.
  • Reports and presentations: AI generates executive reports (editable in a Notion-like editor) and PowerPoint presentations from your dashboard data. Exports are available in PDF, Word (DOCX), and PowerPoint (PPTX) formats.
  • Session persistence: Your application state (files, tables, dashboards, settings) is stored in your browser's IndexedDB for session recovery. This data never leaves your device.
  • Credits system: AI features consume credits. New accounts receive free credits. Additional credits can be purchased through our one-time credit packs.

4. Credits and Payments

4.1 Credit Usage

Each AI-powered action on the platform consumes a set number of credits. Credit costs per action are displayed in the application. Credits are deducted only after an AI action completes successfully. Non-AI actions (file uploads, manual queries, exports) do not consume credits.

4.2 Purchasing Credits

Credits can be purchased through our available credit packs. All prices are listed in US Dollars (USD). Purchased credits do not expire and are non-transferable between accounts.

4.3 No Subscriptions

Credit purchases are one-time transactions. There are no recurring subscriptions or automatic renewals. You only pay when you choose to buy more credits.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of applicable laws.
  • Attempt to reverse-engineer, decompile, or exploit the Service beyond its intended functionality.
  • Automate access to the Service (bots, scrapers) without our prior written consent.
  • Resell, redistribute, or sublicense credits or access to the Service.
  • Interfere with or disrupt the Service or its infrastructure.

6. Intellectual Property

6.1 Our IP

The Service, including its design, code, branding, chart components, report templates, and documentation, is owned by DuckViz and protected by intellectual property laws. You may not copy, modify, or distribute any part of the Service without permission.

6.2 Your Data

You retain full ownership of all data you upload or process through the Service. Since file data is processed client-side, we do not store, access, or claim any rights to your data. Reports, dashboards, and presentations you generate are yours.

7. Third-Party Services

The Service integrates with third-party services:

  • OpenAI: AI model provider for generating insights, reports, and presentations. Only schema and metadata are shared — never raw data. Subject to OpenAI's terms.
  • Supabase: Authentication and account management.
  • Cloudflare: Application hosting and edge security.

Your use of AI features is also subject to the respective provider's terms.

8. Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that:

  • AI-generated insights, reports, presentations, or recommendations are accurate, complete, or suitable for any specific purpose.
  • The Service will be uninterrupted or error-free.
  • Results will meet your specific requirements.

You are responsible for verifying AI-generated outputs before making business decisions based on them.

9. Limitation of Liability

To the maximum extent permitted by law, DuckViz shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or related to your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

10. Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms. You may delete your account at any time. Remaining credits on a terminated account are subject to our Refund Policy.

11. Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or a notice on the platform. Continued use of the Service after changes constitutes acceptance of the updated Terms.

12. Governing Law

These Terms are governed by and construed in accordance with applicable laws. Any disputes will be resolved through good-faith negotiation first, and if necessary, through binding arbitration.

13. Contact

If you have questions about these Terms, contact us at support@duckviz.com.